RETURN OR EXCHANGE POLICY

Our main objective is that your purchases at Ciot provide you with both satisfaction and pleasure. If you were to return or exchange some merchandise, here are, as an indication, some of the parameters to consider:

- All merchandise returned or exchanged must be in its original state,           implying that the product, in any situation, should not have been     installed;
- We will only accept full and unopened boxes;
- We can not accept returns or exchanges of natural stones that have been   pre-selected and categorized for colour or layout uniformity;
- We can not accept returns or exchanges of installation products such as     adhesive, cement, etc... during the period of October 15th to April 15th;
- We can not accept returns or exchanges of goods bought on -liquidation-   as well as goods specially ordered (this includes stone cutting and       manufacturing);
- Merchandise must be returned at the receiving / shipping counter;
- You must submit the original copy of your bill of purchase;
- We accept returns and exchanges within a period of 30 days following the   date of purchase;
- The credit or refund will be issued according to the original method of         payment;
- Depending on the nature of the goods, handling / restocking fees ranging   from 15% to 30% will be applied;
- All samples returned in good condition will be credited without handling /   restocking fees.

 

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